Responsible Gambling

Understanding responsible gambling

Responsible gambling means recognising the risks of gambling and making decisions that protect your finances, time and wellbeing. Gambling involves the possibility of losing money; it should never be treated as a source of income or a way to resolve financial difficulties.

• Decide in advance how much time and money you are prepared to spend.
• Keep essential living expenses, savings and repayments separate from any gambling budget.
• Do not borrow money, use money belonging to someone else, or chase previous losses.
• Stop when you reach your limit, even if an offer or unfinished session encourages you to continue.

Choosing not to gamble is always an option. You do not need to wait for a serious problem before taking a break or asking for help.

Managing money and time

Contact 1BIGWIN support to ask which account controls are available, including deposit limits, session reminders and time restrictions. Ask how a requested control works, when it takes effect and how changes are handled. Do not rely on an automatic reminder or logout unless it has been confirmed for your account.

Taking a break or requesting self-exclusion

If gambling is becoming difficult to control, stop playing and contact support to discuss a cooling-off period, self-exclusion or account closure. Explain clearly that your request concerns responsible gambling.

1. Make your request: tell support whether you need a temporary break, longer restriction or account closure.
2. Confirm the scope: ask which account or services are covered, the duration, and when the restriction becomes effective.
3. Keep confirmation: retain the conversation or reference number and ask about outstanding balances or pending withdrawals.

While a request is being handled, avoid further deposits or play. Do not open another account or use alternative access links to get around a restriction. Device blocking tools and bank gambling-payment controls may offer additional protection.

Recognising warning signs

Gambling may be causing harm when it becomes harder to control or starts affecting everyday life. Warning signs can include:

• Spending more money or time than intended, or repeatedly raising personal limits.
• Borrowing, selling possessions or using money reserved for bills to continue gambling.
• Trying to win back losses or feeling unable to end a session.
• Hiding gambling activity or spending from people close to you.
• Feeling stress, guilt, irritability or anxiety connected with gambling.
• Missing work, study, family commitments or social activities.

If you recognise any of these signs, consider stopping and speaking with an independent gambling counsellor. Support is also available to family members and friends affected by someone else's gambling.

A personal self-check

Take a moment to consider the questions below. This is a reflection guide, not a diagnosis or a scored assessment.

If any answer concerns you, take it seriously. You can seek confidential independent support even if you are unsure whether your gambling is a problem.

Independent help and support

The Australian services below are independent of 1BIGWIN. You can contact them directly for support with gambling-related concerns or emotional distress.

Immediate danger: in Australia, call 000. Outside Australia, contact your local emergency number or a local gambling-support service.

Peer-support groups, including Gamblers Anonymous, may also provide opportunities to speak with others who have experienced gambling problems. Ask an independent counsellor about suitable local services.

Age restrictions and account protection

1BIGWIN is intended for adults aged 18 and over, subject to any higher applicable minimum age and access restrictions. Do not allow a minor to use your account or access gambling content through your device.

• Keep passwords and verification codes private, including from family members.
• Log out after using shared devices and avoid saving account credentials on them.
• Use device parental controls to help restrict access by children.
• Provide account information only through the appropriate support or verification process.

Never send your password, one-time verification code, full payment-card details or banking login credentials in a support message. If someone else has accessed your account, contact support promptly.

Additional barriers and practical support

Account settings can be supported by practical steps outside the website. Consider the options that best match your circumstances:

• Device restrictions: explore gambling-blocking software and settings for the devices you use.
• Bank controls: ask your bank whether gambling-payment blocks, spending alerts or other controls are available.
• Communication preferences: ask support how to stop promotional messages when taking a break.
• Personal support: talk to someone you trust and plan activities that do not involve gambling.

No single tool removes every risk. An independent support service can help you explore further steps, including financial counselling where appropriate.

Contacting 1BIGWIN about your account

Use Live Chat for account-related requests such as limits, a break or self-exclusion. To help the team understand your request, provide your username or registered contact details through the support channel, explain the action you want and include any relevant previous reference number.

Screenshots can help explain a technical issue, but remove unrelated personal and financial information first. Ask for clear confirmation of any account change and its effective time.

Account support handles platform requests. For counselling or emotional support, contact an independent service listed above.